Shipping and Returns

All you need to know

Currently we offer free shipping and returns to the following countries:

  • United Kingdom

  • Ireland

  • The Netherlands

  • Belgium

  • Germany

  • Austria

  • Denmark

  • Sweden

  • Spain

  • United States

  • Switzerland

Due to the spread of COVID-19, some of our policies have changed — please check here for the latest information. See here for changes related to our Return Policy.


We also offer free shipping with paid returns to the following countries:

  • France

  • Portugal

  • Italy

  • Finland

  • Luxembourg

  • Bulgaria

  • Estonia

  • Greece

  • Hungary

  • Latvia

  • Lithuania

  • Poland

  • Romania

  • Slovenia

  • Slovakia

  • Croatia

  • Czech Republic


Some exceptions

Please note that, within the counties we ship to, there are some exceptional regions to which we're unable to deliver orders:

  • Spain: Canary Islands, Balearic Islands

  • United Kingdom: Channel Islands

  • Denmark: Faroe Islands, Greenland

  • Italy: San Marino, Vatican City

  • Portugal: Madeira, Azores

  • United States: PO Boxes, Army Post Office Addresses

We're sorry if this affects you, but we're currently looking into solutions for the future. Watch this space!

The time of delivery depends on your prescription. Prescriptions between -6.00 and +4.00 and with a cylinder no higher than -2.00 have a shorter delivery time. You can find the delivery times for prescriptions with this range below:

  • Sunglasses without prescription: 1-5 business days

  • Single vision glasses & sunglasses: 4-10 business days

  • Varifocal glasses & sunglasses: 8-14 business days

We need more time to make glasses with prescriptions outside the previously mentioned range, as the lenses need to be tailor-made for your prescription. The delivery times are as follows:

  • Single vision glasses 8-14 business days

  • Single vision sunglasses 8-14 business days

  • Varifocal glasses 8-14 business days

Gift cards are shipped within 1-5 business days.

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Visit a store to try our entire collection, get style advice from our team, or have your eyes tested for free. Find out more about opening times and available services near you on our individual store pages.

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