If I order a pair of (sun)glasses with my prescription, can I still return or exchange them?

You can always return your glasses within 30 days from the moment that you receive the glasses. You can contact us in order to request a return label with which you can return the glasses at no additional costs from the following countries: United Kingdom, the Netherlands, Belgium, Germany, Austria, Denmark and Sweden.

Ace & Tate does not cover the return costs from Spain, France, Portugal, Finland, Ireland, Luxembourg, Bulgaria, Estonia, Greece, Hungary, Latvia, Lithuania, Poland, Romania, Slovenia, Slovakia and Czech Republic. However, if you send back the glasses you will receive a full refund.

You can also always return your glasses in one of our stores.

Can’t find the answer you’re looking for?

Don't hesitate to contact us, we'd love to help!