How can I exchange my new glasses for another frame?

If you are not completely happy with the frame that you received and would like to return it, you can contact our customer service. Unfortunately we currently cannot exchange glasses that were ordered from one of the following countries: Spain, France, Portugal, Finland, Ireland, Luxembourg, Bulgaria, Estonia, Greece, Hungary, Latvia, Lithuania, Poland, Romania, Slovenia, Slovakia and Czech Republic. However, if you send back the glasses you will receive a full refund and can place a new order via our website.

You can also always exchange or return your glasses in one of our stores.

Can’t find the answer you’re looking for?

Don't hesitate to contact us, we'd love to help!