How can I return my glasses?

In the unfortunate case that you’re not completely satisfied with your new glasses, you can return them to us within 30 days free of charge. You can contact us in order to request a return label with which you can return the glasses at no additional costs from the following countries: United Kingdom, the Netherlands, Belgium, Germany, Austria, Denmark and Sweden.

Ace & Tate does not cover the return costs from Spain, France, Italy, Portugal, Finland, Ireland, Luxembourg, Bulgaria, Estonia, Greece, Hungary, Latvia, Lithuania, Poland, Romania, Slovenia, Slovakia and Czech Republic. However, if you send back the glasses you will receive a full refund, including the €5 shipping costs.

You can also always return your glasses in one of our stores.

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