Shipping and Returns

We do our best to get your order to you as quickly and effortlessly as possible. The same applies for returns, ‘cos we understand life doesn’t always go to plan.

We (probably) ship to you!

We offer free shipping from €36 and free returns in the following countries:

  • United Kingdom

  • Ireland

  • The Netherlands

  • Belgium

  • Germany

  • Austria

  • Denmark

  • Sweden

  • Spain

  • United States

  • Switzerland

Return policy

We also offer free shipping from €36 to the following countries, but you’ll have to pay to return a package:

  • France

  • Portugal

  • Italy

  • Finland

  • Luxembourg

  • Bulgaria

  • Estonia

  • Greece

  • Hungary

  • Latvia

  • Lithuania

  • Poland

  • Romania

  • Slovenia

  • Slovakia

  • Croatia

  • Czech Republic

Worth the wait

Delivery time depends on both the product you order and your prescription. 

Non-prescription and low prescriptions glasses:

Glasses with no prescription, or with a low prescription between -6.00 and +4.00 and a cylinder no higher than -2.00, will be with you promptly:

  • Non-prescription (sun)glasses: 1-5 business days

  • Single vision (sun)glasses: 4-10 business days

  • Screen Glasses: 4-10 business days

High prescriptions glasses:

Any (sun)glasses with a prescription outside the above range take a bit longer, as they’re a little more complex to make. Delivery time will be: 

  • Single vision (sun)glasses: 8-14 business days

  • Varifocal (sun)glasses: 8-14 business days

Ace & Tate Contacts:

No matter what your contact lens prescription is, or how many pairs of Contacts you’ve ordered, they’ll be shipped within 1-5 business days. Please be aware that six-day trial pack orders do not come with tracking, but 30-day pack orders do.

Gift cards & Accessories:

Gift cards purchased online will be delivered digitally, direct to your inbox. We do not sell physical gift cards online — just in our stores. All other accessories will be shipped within 1-5 business days.

Some exceptions, sorry

Even if we ship to your country, there are some regions we can’t deliver to:

  • Spain: Canary Islands, Balearic Islands

  • United Kingdom: Channel Islands

  • Denmark: Faroe Islands, Greenland

  • Italy: San Marino, Vatican City

  • Portugal: Madeira, Azores

  • United States: PO Boxes, Army Post Office Addresses

Don’t despair — we can’t get to you right now, but we’re hoping to in the future. Watch this space!

Our stores

Visit a store to try our entire collection, get style advice from our team, or have your eyes tested for free. Find out more about opening times and available services near you on our individual store pages.

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