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30 days return policy

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Mon - Thu, 9:00 - 19:00
Fri, 9:00 - 18:00
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Return policy

30 days โ€“ no questions asked

If you are not completely satisfied with your new glasses, you can always return them to us within 30 days โ€“ no questions asked. This also includes prescription glasses and sunglasses.

Contact our customer service team and they will send you a return label as soon as possible. Once we have received your glasses back at our Headquarters in Amsterdam, we will process your return or send you a full refund. You can also always return your glasses at one of our stores.

Currently we offer free shipping and returns to the following countries:

  • United Kingdom

  • Ireland

  • the Netherlands

  • Belgium

  • Germany

  • Austria

  • Denmark

  • Sweden

  • Spain

We also offer free shipping with paid returns to the following countries:

  • France

  • Switzerland

  • Portugal

  • Italy

  • Finland

  • Luxembourg

  • Bulgaria

  • Estonia

  • Greece

  • Hungary

  • Latvia

  • Lithuania

  • Poland

  • Romania

  • Slovenia

  • Slovakia

  • Switzerland

  • Croatia

  • Czech Republic

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