We offer free shipping from €40 and free returns in the following countries:
*Due to the circumstances around COVID-19, some of our policies have changed — please read our latest updates below, plus changes we've made to our Return Policy.
**Brexit and new regulations at UK customs have affected our delivery times. We’re hoping to get back to normal soon, but if you’re ordering from the UK, your package will take longer than usual to arrive.
We also offer free shipping to the following countries, but you’ll have to pay to return a package:
Delivery time depends on both the product you order and your prescription.
Non-prescription and low prescriptions glasses:
Glasses with no prescription, or with a low prescription between -6.00 and +4.00 and a cylinder no higher than -2.00, will be with you promptly:
Non-prescription (sun)glasses: 1-5 business days
Single vision (sun)glasses: 4-10 business days
High prescriptions glasses:
Any (sun)glasses with a prescription outside the above range take a bit longer, as they’re a little more complex to make. Delivery time will be:
Single vision (sun)glasses: 8-14 business days
Varifocal (sun)glasses: 8-14 business days
Screen Glasses: 8-14 business days
Ace & Tate Contacts:
No matter what your contact lens prescription is, or how many pairs of Contacts you’ve ordered, they’ll be shipped within 1-5 business days. Please be aware that six-day trial pack orders do not come with tracking, but 30-day pack orders do.
Gift cards & Accessories:
Gift cards purchased online will be delivered digitally, direct to your inbox. We do not sell physical gift cards online — just in our stores. All other accessories will be shipped within 1-5 business days.
Even if we ship to your country, there are some regions we can’t deliver to:
Spain: Canary Islands, Balearic Islands
United Kingdom: Channel Islands
Denmark: Faroe Islands, Greenland
Italy: San Marino, Vatican City
Portugal: Madeira, Azores
United States: PO Boxes, Army Post Office Addresses
Don’t despair — we can’t get to you right now, but we’re hoping to in the future. Watch this space!
Visit a store to try our entire collection, get style advice from our team, or have your eyes tested for free. Find out more about opening times and available services near you on our individual store pages.
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