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30 day return policy

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Return Policy

30 days – no questions asked

If you are not completely satisfied with your new glasses, you can always return them to us within 30 days – no questions asked. This also includes prescription glasses and sunglasses.

Due to the spread of COVID-19, some of our policies have changed. Please check here for the latest information.

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Contact our customer service team and they will send you a return label as soon as possible. Once we have received your glasses back at our Headquarters in Amsterdam, we will process your return or send you a full refund. You can also always return your glasses at one of our stores.

Check out our Shipping & Returns policy, for more information.

Our stores

Most of our stores are open for limited services. Check the individual store pages for current opening times and available services.

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