Return Policy

30 days – no questions asked

Updates for our UK customers:

  • If you'd like to return an order within our 60 day return policy*, purchased between October 31st and December 31st 2020, sorry — the return slip included within your parcel is now invalid post Brexit. Simply contact our team at and we'll be happy to provide you with a new return label.

  • *Due to the spread of COVID-19, we have extended our returns policy to 60 days. If you're not 100% happy with your frames, we'll be happy to refund or exchange them up until 60 days after purchase. Please check here for the latest information.

If you are not completely satisfied with your new glasses, you can always return them to us within 30 days – no questions asked. This also includes prescription glasses and sunglasses.


Contact our customer service team and they will send you a return label as soon as possible. Once we have received your glasses back at our Headquarters in Amsterdam, we will process your return or send you a full refund. You can also always return your glasses at one of our stores.

Check out our Shipping & Returns policy, for more information.

Our stores

Visit a store to try our entire collection, get style advice from our team, or have your eyes tested for free. Find out more about opening times and available services near you on our individual store pages.

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