30 days return policy

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Return policy

30 days โ€“ no questions asked.

If you are not completely satisfied with your new glasses, you can always return them to us within 30 days โ€“ no questions asked. This also includes prescription glasses and sunglasses.

Contact our customer service team and they will send you a return label as soon as possible. Once we have received your glasses back at our Headquarters in Amsterdam, we will process your return or send you a full refund. You can also always return your glasses at one of our stores.

Currently we offer free shipping and returns to the following countries:

  • United Kingdom
  • Ireland
  • the Netherlands
  • Belgium
  • Germany
  • Austria
  • Denmark
  • Sweden
  • Spain

We also offer free shipping with paid returns to the following countries:

  • France
  • Switzerland
  • Portugal
  • Italy
  • Finland
  • Luxembourg
  • Bulgaria
  • Estonia
  • Greece
  • Hungary
  • Latvia
  • Lithuania
  • Poland
  • Romania
  • Slovenia
  • Slovakia
  • Switzerland
  • Croatia
  • Czech Republic