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FAQ

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Fit & Care

Care

You can clean your glasses using some lukewarm water, non-acidc soap and two clean soft clothes. Wipe your lenses gently with a cloth dipped in the soapy water before drying them with the second cloth. For more detail on how to clean your glasses (and what not to do), take a look at our instructions here.

Our cleaning kit is also a great option for keeping your frames fresh. The kit includes: a cleaning cloth, spray bottle with a bamboo fibre cap and 100% natural cleaning liquid — plus, we offer free unlimited refills in all of our stores. You can purchase it here.

Ideally, you should clean your glasses daily to keep them clear and scratch-free. For a deep clean, rinse your glasses under lukewarm water to wash away tiny particles. Always dry them with a microfiber cloth—don’t use your clothes or towels, as they can scratch the lenses. Don’t forget to clean small spots like around the nose pads and the ends of the temples.

Avoid acidic chemicals, cleaning wipes, or soaps—they can damage your glasses. For a quick daily clean, try our refillable cleaning kit—it’s safe for all our glasses and super handy when you’re on the go.

Yes! If you’ve lost a screw from your frame, we can send you a replacement free of charge. Just contact us with your address and a photo of your glasses, so we can see which screw you need.

No worries — we’ve got you. We can send you new silicone nose pads free of charge. Just contact our Customer Experience Team with your address, and we’ll send a set your way.

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