Due to COVID-19 and delays at UK customs caused by Brexit, we’ve extended our returns policy to 60 days. If you're not 100% happy with your frames, we'll refund or exchange them up to 60 days after purchase. Please check here for the latest COVID-19 information.
If you are not completely satisfied with your new glasses, you can return them to us within 30 days to receive a full refund. This applies for both non-prescription and prescription (sun)glasses, plus any accessories that you’ve bought — unopened and undamaged, where possible.
Once we’ve received your returned order, we’ll process it and send you a full refund. If it’s easier, you can also return/exchange your order at one of our stores.
Our return policy also applies to orders of trial and 30-day packs of Contacts, provided they are unopened and undamaged. Contacts orders must be returned by request, though — reach out to firstname.lastname@example.org to request a return form from our team.
Visit a store to try our entire collection, get style advice from our team, or have your eyes tested for free. Find out more about opening times and available services near you on our individual store pages.
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