Top asked questions
The estimated delivery time will depend on your order and prescription.
Single vision (sun)glasses: For prescriptions between -6.00 and +4.00 diopters, delivery will take 4-10 business days. For stronger prescriptions, we'll get your order to you in 8-14 business days.
Non-prescription (sun)glasses: 1-5 business days
Multifocal (sun)glasses: 8-14 business days
Contact lenses (all prescriptions): 1-5 business days
Contact lenses trial pack: up to 10 business days
Accessories: 1-5 business days
Already placed an order with us?
Then you can check the status of it under "orders" in your Ace & Tate account.
If you're not completely happy with your order, then you have a 60 day trial period in which you can return them for an exchange or for a full refund.
All glasses can be returned to us within 60 days, so long as they're in good condition - no damage or scratches, please! This also includes prescription (sun)glasses.
Contact lenses can be returned within 60 days so long as they are unopened and the seal on the packaging is not broken.
Accessories can be returned within 60 days, so long as they're in good condition. Unfortunately, we cannot refund shipping fees.
Just head into your nearest store to return/exchange your items. Can't get to one of our stores? Then simply follow the instructions on the return/exchanges label that came with your order, or download one via your Ace & Tate account.
Yes! Book online or in-store; get tested using top-notch equipment and buy your frames (or don't, no biggie).
The cost of an Ace & Tate eye test varies depending on location.
Some are completely free, for a limited time, while others are free with the purchase of glasses. Not quite ready to choose? Not to worry, you'll receive a £15 voucher to spend with us at a later date.
*All of our UK optometrists are GOC registered and our IE optometrists are CORU registered.
Book an appointment with us here!
Take a seat with one of our qualified optometrists and let us do all the hard work.
We provide a two year warranty on all purchases. If you have a problem with your product, please bring it into your closest store, or get in touch with our customer service team at firstname.lastname@example.org
Every case is unique, but there are some general guidelines to assessing if a damaged product falls under our warranty policy.
We can’t replace them if the following applies to your glasses:
They were damaged deliberately or through neglect
They have been used improperly or carelessly
They have normal wear and tear
They have been damaged by cleaning without following our care guide
If your frames are less than two years old but the damage is not covered by warranty, then we can help you out with a paid frame replacement.
In one of our stores. We only adjust Ace & Tate frames, and adjustments are free of charge for all of our customers.
If you collect your glasses in-store, our team can adjust your frames when you pick them up if necessary. If you buy your frames online, then you can still swing by any of our retail locations if you need an adjustment, no appointment is necessary.
Not near any of our stores?
Most local opticians are happy to perform frame adjustments for a small fee, so head to your nearest opticians.
How do I know if I need an adjustment?
Here are some signs of poorly fitting frames:
You get dizzy when you wear them
They slip down your nose
The arms don’t fully sit on your ears
You feel pressure on the wrong points – e.g. on your temples (too tight or too loose)
The nose pads aren't dividing pressure evenly (they don’t sit straight)
These issues can often be resolved by adjusting your frames!
Yes, we offer a frame replacement service in all of our stores (this is not available online/via the post). If your frame has broken and the damage is not covered by our warranty policy, then you can purchase a new frame (of the same model), and we'll switch your existing lenses into it.
If your glasses are less than two years old, then a frame replacement costs €/£75. If you purchased your frames more than two years ago, then a replacement costs €/£110
Please note: this service is only available if the style is still available and the lenses fit the new frame.
Yes! Replacing old lenses with new ones is called reglazing. You may need to reglaze your glasses if they are scratched, or if you've got an updated prescription.
We can reglaze your glasses in all of our stores. If you'd like your new lenses on the same day, it's always worth calling the store in advance to check that they have your lenses in stock, it saves you going in for nothing! (Our Same Day Service costs an additional DKK 250)
What will my reglaze cost?
Single vision lenses (standard): DKK 500
Single vision lenses (premium): DKK 1,100
Varifocal lenses (standard): DKK 2,900
Varifocal lenses (premium): DKK 3,400
Single Vision lenses (sunglasses): DKK 1,000
Varifocal lenses (sunglasses): DKK 3,400
Plano polarised lenses (sunglasses): DKK 500
Our Blue Light Filter costs an additional DKK 250