Return Policy

Not 100% sure about your purchase? We give you 30 days to make your decision — keep or return. No questions asked.

Not for you? No problem!

If you are not completely satisfied with your new glasses, you can return them undamaged to us within 30 days to receive a full refund. This applies for both non-prescription and prescription (sun)glasses, plus any accessories that you’ve bought.



Contact lenses can be returned by mail within 30 days as long as the boxes are unopened, sealed, and in their original condition. In-store returns are not currently accepted. Log into your online account to initiate your return, or contact Customer Service for help.

Unfortunately, certain products, including Eye Drops are exceptions and cannot be returned.

How to return

Download your return label from Account or Contact our customer experience team to get your return label — bear in mind this is free in some countries but may come with a charge in others. Read our Shippings and Returns page for more info.



Once we’ve received your returned order, we’ll process it and send you a full refund. If it’s easier, you can also return your order at one of our stores.