Return & Warranty
Warranty
We provide a two year warranty on all purchases. If you have a problem with your product, please bring it into your closest store, or get in touch with our customer service team at hello@aceandtate.com
Every case is unique, but there are some general guidelines to assessing if a damaged product falls under our warranty policy.
We can’t replace them if the following applies to your glasses:
They were damaged deliberately or through neglect
They have been used improperly or carelessly
They have normal wear and tear
They have been damaged by cleaning without following our care guide
They have been lost or stolen
If your frames are less than two years old but the damage is not covered by warranty, then we can help you out with a paid frame replacement.
