30 day return policy
Glasses
Sunglasses
Accessories
Shipping and Returns
All you need to know
Currently we offer free shipping and returns to the following countries:
United Kingdom
Ireland
The Netherlands
Belgium
Germany
Austria
Denmark
Sweden
Spain
United States
Switzerland
Due to the spread of COVID-19, some of our policies have changed. Please check here for the latest information.
We also offer free shipping with paid returns to the following countries:
France
Portugal
Italy
Finland
Luxembourg
Bulgaria
Estonia
Greece
Hungary
Latvia
Lithuania
Poland
Romania
Slovenia
Slovakia
Croatia
Czech Republic
The time of delivery depends on your prescription. Prescriptions between -6.00 and +4.00 and with a cylinder no higher than -2.00 have a shorter delivery time. You can find the delivery times for prescriptions with this range below:
Sunglasses without prescription: 1-5 business days
Single vision glasses & sunglasses: 4-10 business days
Varifocal glasses & sunglasses: 8-14 business days
We need more time to make glasses with prescriptions outside the previously mentioned range, as the lenses need to be tailor-made for your prescription. The delivery times are as follows:
Single vision glasses 8-14 business days
Single vision sunglasses 8-14 business days
Multifocal glasses 8-14 business days
Giftcards are shipped within 1-5 business days.
Our stores
Most of our stores are open for limited services. Check the individual store pages for current opening times and available services.
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