Shipping and Returns
All you need to know
Currently we offer free shipping and returns to the following countries:
United Kingdom
Ireland
The Netherlands
Belgium
Germany
Austria
Denmark
Sweden
Spain
United States
Switzerland
Due to the spread of COVID-19, some of our policies have changed. Please check here for the latest information.
We also offer free shipping with paid returns to the following countries:
France
Portugal
Italy
Finland
Luxembourg
Bulgaria
Estonia
Greece
Hungary
Latvia
Lithuania
Poland
Romania
Slovenia
Slovakia
Croatia
Czech Republic
Some exceptions
Please note that, within the counties we ship to, there are some exceptional regions to which we're unable to deliver orders:
Spain: Canary Islands, Balearic Islands
United Kingdom: Channel Islands
Denmark: Faroe Islands, Greenland
Italy: San Marino, Vatican City
Portugal: Madeira, Azores
United States: PO Boxes, Army Post Office Addresses
We're sorry if this affects you, but we're currently looking into solutions for the future. Watch this space!
The time of delivery depends on your prescription. Prescriptions between -6.00 and +4.00 and with a cylinder no higher than -2.00 have a shorter delivery time. You can find the delivery times for prescriptions with this range below:
Sunglasses without prescription: 1-5 business days
Single vision glasses & sunglasses: 4-10 business days
Varifocal glasses & sunglasses: 8-14 business days
We need more time to make glasses with prescriptions outside the previously mentioned range, as the lenses need to be tailor-made for your prescription. The delivery times are as follows:
Single vision glasses 8-14 business days
Single vision sunglasses 8-14 business days
Multifocal glasses 8-14 business days
Giftcards are shipped within 1-5 business days.
Our stores
Visit a store to try our entire collection, get style advice from our team, or have your eyes tested for free. Find out more about opening times and available services near you on our individual store pages.
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