Shipping and Returns

Worth the wait

Delivery time depends on both the product you order and your prescription. 

Non-prescription and low prescriptions glasses:

Glasses with no prescription, or with a low prescription between -6.00 and +4.00 and a cylinder no higher than -2.00, will be with you promptly:

• Non-prescription (sun)glasses: 1-5 business days

• Single vision (sun)glasses: 4-10 business days

• Screen Glasses: 4-10 business days

High prescriptions glasses:

Any (sun)glasses with a prescription outside the above range take a bit longer, as they’re a little more complex to make. Delivery time will be: 

• Single vision (sun)glasses: 8-14 business days

• Varifocal (sun)glasses: 8-14 business days

Ace & Tate Contacts:

No matter what your contact lens prescription is, or how many pairs of Contacts you’ve ordered, they’ll be shipped within 1-5 business days. Please be aware that six-day trial pack orders do not come with tracking, but 30-day pack orders do.

Gift cards & Accessories:

Gift cards purchased online will be delivered digitally, direct to your inbox. We do not sell physical gift cards online — just in our stores. All other accessories will be shipped within 1-5 business days.