FAQ

The estimated delivery time will depend on your order and prescription.

• Single vision (sun)glasses: For prescriptions between -6.00 and +4.00 diopters, delivery will take 4-10 business days. For stronger prescriptions, we'll get your order to you in 8-14 business days.

• Non-prescription (sun)glasses: 1-5 business days

• Multifocal (sun)glasses: 8-14 business days

• Contact lenses (all prescriptions): 1-5 business days

• Contact lenses trial pack: up to 10 business days

• Accessories: 1-5 business days

Already placed an order with us?

Then you can check the status of it under "orders" in your Ace & Tate account.

For orders over £36, we offer free shipping and returns in some destinations, and free shipping with paid returns in others. You can see more about our shipping and returns policy here.

If you don't see your shipping location on the list then we're sorry, we can't get an order directly to you.

We offer a Same Day Service in-store only, meaning that for an extra £30 your glasses will be ready for you on the very same day you purchase them! We can't make all orders using this service unfortunately.

Can we make your glasses using our Same Day Service?

YES

• Single Vision Glasses: sphere (SPH) between -4.75 and +4.00 and a cylinder (CLY) of up to 0.00/-1.50

• Single Vision with Blue Light Filter: sphere (SPH) between -3.00 and +2.50 and a cylinder (CLY) of up to 0.00/-1.50

• Single Vision Sunglasses: sphere (SPH) between -4.00 and +3.00 and a cylinder of up to 0.00/-1.50

• Plano Polarised Sunglasses: non-prescription lenses with polarisation

NO

• Single Vision Glasses: for prescriptions outside of the above range or that include premium lenses

• Single Vision Sunglasses: for prescription outside of the above range and prescription polarised lenses

• Varifocals: these glasses are too technical to be produced in store, and need to be made in a specialist production centre