As the international effort against the spread of COVID-19 evolves, it’s crucial that we continue to look out for one another. Keeping our team and our customers safe is naturally at the top of our agenda and we're following government guidelines in every country we operate in.
As an eyewear brand, we’re aware that the products and services we offer — particularly prescription glasses — are essential for many people. Our stores are open with strict safety measures in place — you can always check our individual store pages for the most up-to-date opening hours. Bear in mind you don't need to reserve a spot to visit our store — only book in advance when you need an eye test.
Here's a breakdown:
All our stores remain open for eye tests and our full range of services.
Our stores remain open for eye tests and our full range of services, but with adjusted hours (find more on individual store pages).
Our eye tests are carried out following the COVID-19 College of Optometrists guidelines.
Our store remains open for eye tests and our full range of services, but with adjusted hours (find more on individual store pages).
All our stores remain open for eye tests and our full range of services, but with adjusted hours (find more on individual store pages).
All our stores remain open for eye tests and our full range of services, but with adjusted hours (find more on individual store pages)
Belgium, The Netherlands and Sweden
All of our stores remain open for eye tests and our full range of services.
Our stores in Aarhus and Copenhagen are open with a full range of services, but with adjusted hours (find more on individual store pages).
Stay safe, stay strong and let’s take care of each other.
Love from all of us at Ace & Tate.
As always, aceandtate.com remains up and running so you can continue to shop online, and take advantage of our online services. Our brilliant customer experience team is working remotely and will be happy to help you with any queries you may have.
Due to the current situation, we’ve been getting a lot more emails and phone calls than usual. We’re really sorry if we’re taking a little longer to reply, but the team is working hard to make sure they get back to you as soon as humanly possible. Reach out to us at email@example.com.
Eye tests Following local guidelines and taking strict safety precautions, we’re offering eye tests in all countries.
Virtual Try-On You can easily try out our frames in your PJs here.
Home Try-On Home Try-On is available in Austria, Belgium, Germany, the United Kingdom, the Netherlands, France and Spain.
Adjustments You can get your frames adjusted for free in any of our stores.
Same Day Glasses Get your prescription frames within a few hours (restrictions apply, check here).
Protecting the health of our customers and store teams remains at the top of our agenda. Read more on how you can shop safely with us.
Is there a store open in my region?
This may vary, based on local government guidelines — check our stores page for the most recent information and to see if there's a store near you. The stores that are open have extra safety measures in place to keep everyone healthy and all our services are available: new frame purchases, adjustments, exchanges, repairs, returns and in-store pick-ups in most stores. We're also carrying out eye tests in every country.
Do I need to reserve a spot to visit a store?
As an essential healthcare provider, we are open as (sort of) normal. That means you don't need to book if you just want to shop (but you will need to reserve in advance for an eye test). Due to limits on the the number of people allowed in the store at a time, please expect that you may have to queue outside.
Can I still book and do an eye test?
Following local guidelines, we are offering eye tests in all countries. We are taking strict precautions to ensure the safety of those involved, by providing staff with protective face masks to wear during the test. We also take extra time to disinfect equipment and surfaces between each appointment. Find your local store to see what services we’re currently offering.
I’m not able to return my Home Try-On package, what should I do?
If you are unable to return your package, don’t worry. Please let our customer experience team know if you can’t return the package, so we can take note that we expect the frames back a little later.
I've returned my order and my tracking code shows that the package has arrived, but I haven't received a refund/exchange yet.
Due to increased pressure on the logistical system, our couriers are taking a bit longer than usual to ship returns. This process normally takes five days, but at the moment, it can take up to 14 days. Even if your tracking code shows that the package has arrived at our consolidation location, it still takes us some time to process the return. Please bear with us and get in touch if you don't receive your refund after 14 days.
Visit a store to try our entire collection, get style advice from our team, or have your eyes tested for free. Find out more about opening times and available services near you on our individual store pages.
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