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We have a 30-day no-questions-asked return policy so, if you change your mind or need a tune-up in this time, please pop by or get in touch. We’ll do all we can to make you happy.
To keep your specs in tip top condition, check out our care guide. You wear them every day, why not show them some love?
For when something really goes wrong:
We provide a two (2) year warranty on all our products. If you have a problem with your product, please bring it to your local store, or contact us. Our team will be more than happy to help you find a solution.
We understand that every case is unique, but we do have a general approach to dealing with glasses damaged during the two year warranty period: If a product is defective, we will replace it for free. If the same item isn’t available any more, we’ll exchange it for something similar, or give you a refund.
We can’t replace them if the following applies to your glasses:
They were damaged deliberately or through neglect
They have been used improperly or carelessly
They have normal wear and tear
They have been damaged by cleaning without following our care guide
If your frames are damaged beyond repair outside of the two year warranty period, we’re sorry, but we can’t replace them. Maybe it’s time for a new look?
Visit a store to try our entire collection, get style advice from our team, or have your eyes tested for free. Find out more about opening times and available services near you on our individual store pages.
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