Sandbox - shipping & returns

ProductExpected delivery
Sunglasses without prescriptions1 - 5 business days
Single vision prescription glasses4 - 10 business days
Single vision sunglasses4 - 10 business days
Multifocal glasses8 - 14 business days
Multifocal sunglasses8 - 14 business days

All you need to know

Currently we offer free shipping and returns to the following countries:

  • United Kingdom

  • Ireland

  • The Netherlands

  • Belgium

  • Germany

  • Austria

  • Denmark

  • Sweden

  • Spain

  • United States

  • Switzerland

Due to the spread of COVID-19, some of our policies have changed. Please check here for the latest information.


We also offer free shipping with paid returns to the following countries:

  • France

  • Portugal

  • Italy

  • Finland

  • Luxembourg

  • Bulgaria

  • Estonia

  • Greece

  • Hungary

  • Latvia

  • Lithuania

  • Poland

  • Romania

  • Slovenia

  • Slovakia

  • Croatia

  • Czech Republic


The time of delivery depends on your prescription. Prescriptions between -6.00 and +4.00 and with a cylinder no higher than -2.00 have a shorter delivery time. You can find the delivery times for prescriptions with this range below:

  • Sunglasses without prescription: 1-5 business days

  • Single vision glasses & sunglasses: 4-10 business days

  • Varifocal glasses & sunglasses: 8-14 business days

We need more time to make glasses with prescriptions outside the previously mentioned range, as the lenses need to be tailor-made for your prescription. The delivery times are as follows:

  • Single vision glasses 8-14 business days

  • Single vision sunglasses 8-14 business days

  • Varifocal glasses 8-14 business days

Gift cards are shipped within 1-5 business days.

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Visit a store to try our entire collection, get style advice from our team, or have your eyes tested for free. Find out more about opening times and available services near you on our individual store pages.

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