Return policy

If you are not completely satisfied with your new glasses, you can always return them to us within 30 days – no questions asked. This also includes prescription glasses and sunglasses.

Contact our customer service team and they will send you a return label as soon as possible. Once we have received your glasses back at our Headquarters in Amsterdam, we will process your return or send you a full refund. You can also always return your glasses at one of our stores.

Currently we offer free shipping and returns to the following countries:

• United Kingdom
• Ireland
• the Netherlands
• Belgium
• Germany
• Austria
• Denmark
• Sweden

We also offer free shipping with paid returns to the following countries:

• France
• Spain
• Switzerland
• Portugal
• Italy
• Finland
• Luxembourg
• Bulgaria
• Estonia
• Greece
• Hungary
• Latvia
• Lithuania
• Poland
• Romania
• Slovenia
• Slovakia
• Switzerland
• Croatia
• Czech Republic