View all

FAQ

Questions? We got you!

Fit & Care

Care

You can clean your glasses using some lukewarm water, non-acidc soap and two clean soft clothes. Wipe your lenses gently with a cloth dipped in the soapy water before drying them with the second cloth. For more detail on how to clean your glasses (and what not to do), take a look at our instructions here.

Our cleaning kit is also a great option for keeping your frames fresh. The kit includes: a cleaning cloth, spray bottle with a bamboo fibre cap and 100% natural cleaning liquid — plus, we offer free unlimited refills in all of our stores. You can purchase it here.

Yes! If you’ve lost a screw from your frame, we can send you a replacement free of charge. Just contact us with your address and a photo of your glasses, so we can see which screw you need.

No worries — we’ve got you. We can send you new silicone nose pads free of charge. Just contact our Customer Experience Team with your address, and we’ll send a set your way.

Subscribe to our newsletter and be the first to know about all things Ace & Tate.