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Return & Warranty


We provide a two year warranty on all purchases. If you have a problem with your product, please bring it into your closest store, or get in touch with our customer service team at

Every case is unique, but there are some general guidelines to assessing if a damaged product falls under our warranty policy.

We can’t replace them if the following applies to your glasses:

  • They were damaged deliberately or through neglect

  • They have been used improperly or carelessly

  • They have normal wear and tear

  • They have been damaged by cleaning without following our care guide

If your frames are less than two years old but the damage is not covered by warranty, then we can help you out with a paid frame replacement.

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One of the kindest things we can do for our planet is to make the most of what we already have. For us, that means extending the life of our frames by giving our glasses another chance to shine with Reframe. Great quality eyewear at a lower environmental cost.

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