Shipping and Returns

We do our best to get your order to you as quickly and effortlessly as possible. The same applies for returns, ‘cos we understand life doesn’t always go to plan.

All you need to know

Currently we offer free shipping from $100 and free returns to the following countries:

  • United States

  • United Kingdom

  • Ireland

  • The Netherlands

  • Belgium

  • Germany

  • Austria

  • Denmark

  • Sweden

  • Spain

  • Switzerland

Due to the spread of COVID-19, some of our policies have changed. Please check here for the latest information.

Covid-19 Response

Return policy

We also offer free shipping from $100 to the following countries, but you’ll have to pay to return a package:

  • France

  • Portugal

  • Italy

  • Finland

  • Luxembourg

  • Bulgaria

  • Estonia

  • Greece

  • Hungary

  • Latvia

  • Lithuania

  • Poland

  • Romania

  • Slovenia

  • Slovakia

  • Croatia

  • Czech Republic

The time of delivery depends on your prescription. Prescriptions between -6.00 and +4.00 and with a cylinder no higher than -2.00 have a shorter delivery time. You can find the delivery times for prescriptions with this range below:

  • Non-prescription products: 3-7 business days

  • Single vision glasses & sunglasses: 6-12 business days

  • Progressive glasses & sunglasses: 10-16 business days

Some exceptions, sorry

Even if we ship to your country, there are some regions we can’t deliver to:

  • Spain: Canary Islands, Balearic Islands

  • United Kingdom: Channel Islands

  • Denmark: Faroe Islands, Greenland

  • Italy: San Marino, Vatican City

  • Portugal: Madeira, Azores

  • United States: PO Boxes, Army Post Office Addresses

Don’t despair — we can’t get to you right now, but we’re hoping to in the future. Watch this space!

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