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Fri, 9:00 - 18:00 CET
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FAQs


Questions? We got you! 

Products

We offer a range of prescription and non-prescription glasses, to suit many needs! Here's a quick run-down but, if you can't find what you're looking for, please do get in touch:

  • Non-prescription sunglasses
  • Non-prescription glasses
  • Single vision glasses
  • Single vision sunglasses
  • Multifocal glasses
  • Multifocal sunglasses
  • Screen Glasses

To understand the cost of each, check out our pricing page.

All of our glasses are designed in-house at our Amsterdam HQ, and all of our frames are handcrafted with great care from the highest quality materials, in specialist factories in either Italy or China. You can read more about design and manufacturing processes, here.

All of our glasses are made with high-quality Trivex lenses. We apply a protective anti-scratch layer to minimise the chance of scratches, as well as a 100% UV protection coating to protect your eyes from harmful UV light.

Our optical lenses and prescription sun lenses also feature a multilayer anti-reflection coating.

So, yeah, pretty good!

All of our multifocal lenses are produced with the innovative freeform digital surface technology. From this, we are able to achieve highly customised and exceptionally accurate lenses for your unique prescription. Depending on your prescription, the index (thickness) of the glass will be adjusted for optimal results. Our lenses are more precise, comfortable and less vulnerable than traditional mineral lenses.

Our multifocal glasses are available up to a maximum sphere between -8.00 or +8.00 and up to a maximum cylinder of -4.00 or +4.00.

Read more about our multifocals, here.

Ah, the Blue Light Filter. If you spend long periods behind a computer screen or often use a tablet or mobile device in the evening, then your eyes come into contact with UV blue light that is emitted from these screens (and other artificial light sources).

Long-time exposure to this blue light can be harmful to your health. Because of this, we offer a special coating that protects your eyes from this blue light.

The cost to add this filter to a pair of glasses is $20.

The filter gives your lenses a slightly yellow or blue tint. If you want the most beautiful result then we advise staying away from transparent frames when buying glasses with a Blue Light Filter.

To learn more click here.

Prescriptions

Yes! We offer free eye tests at most of our stores across Europe. Unfortunately we don't currently have a location in the United States.

Schedule an appointment here

No, this isn't a problem. We make prescription lenses with a sphere (SPH) up to -10.00 or +10.00 and a cylinder up to -6.00 or +6.00.

Prescriptions with a cylinder higher than -4.00 and +4.00 can only be ordered in one of our stores, as it is necessary for us to measure your pupillary height.

We make multifocal glasses with a maximum sphere of -8.00 to +8.00 and a cylinder of -4.00 to +4.00.

We offer a range of lens indexes, which are free of charge; 1.5, 1.6 & 1.67. When we manufacture your bespoke lenses, our expert team will assess the most appropriate index for your requirements. We always opt for something that will look elegant in your chosen frame.

Read more about Prescriptions, here.

We offer two main types of lenses, depending on your prescription needs:

Single vision lenses are designed to correct either nearsightedness (myopia) or farsightedness (hyperopia). These lenses are designed to have the same prescription over the entire surface of the lens.

Multifocal lenses perfect for those who need both near and distance corrections. Instead of constantly changing between two pairs of glasses, you can opt for a pair of glasses with our excellent multifocal lenses.

Read more about our multifocal lenses, here.

Absolutely. In 2019, we improved our multifocal product even further, now offering high-quality lenses from one of the industry's best producers.

A pair of multifocal glasses, including prescription lenses, costs $308. The price for our multifocal sunglasses is $358.

We offer multifocal glasses up to a maximum sphere between -8.00 or +8.00 and up to a maximum cylinder of -4.00 or +4.00.

If shopping multifocals, we always recommend visiting one of our stores if that's possible. Find your local store, here.

Again, that’s no problem. We charge no additional costs for this.

Read more about common eye corrections, here.

Shipping, returns & exchanges

Currently we offer free shipping and returns to the following countries:

  • United States
  • United Kingdom
  • Ireland
  • the Netherlands
  • Belgium
  • Germany
  • Austria
  • Denmark
  • Sweden
  • Spain

We also offer free shipping with paid returns to the following countries:

  • France
  • Switzerland
  • Portugal
  • Italy
  • Finland
  • Luxembourg
  • Bulgaria
  • Estonia
  • Greece
  • Hungary
  • Latvia
  • Lithuania
  • Poland
  • Romania
  • Slovenia
  • Slovakia
  • Croatia
  • Czech Republic

The time of delivery depends on your prescription. Prescriptions between -6.00 and +4.00 and with a cylinder no higher than -2.00 have a shorter delivery time. You can find the delivery times for prescriptions with this range below:

  • Non-prescription products: 3-7 business days
  • Single vision glasses & sunglasses: 6-12 business days
  • Multifocal glasses & sunglasses: 10-16 business days

We need more time to make glasses with prescriptions outside the previously mentioned range, as the lenses need to be tailor-made for your prescription. The delivery times are as follows:

  • Single vision & multifocal glasses & sunglasses: 10-20 business days

Gift cards are shipped within 1-5 business days.

If you are not completely satisfied with your new glasses, you can always return them to us within 30 days – no questions asked. This also includes prescription (sun)glasses.

You can contact our customer service. We will send you a return label as soon as possible. Once we have received your glasses back at our Headquarters in Amsterdam, we will process your return or send you a full refund. You can also always return your glasses in one of our stores.

Currently we offer free shipping and returns to the following countries:

  • United States
  • United Kingdom
  • Ireland
  • the Netherlands
  • Belgium
  • Germany
  • Austria
  • Denmark
  • Sweden
  • Spain

We also offer free shipping to the following countries (but please note returns have to be paid by the customer):

  • France
  • Switzerland
  • Portugal
  • Italy
  • Finland
  • Luxembourg
  • Bulgaria
  • Estonia
  • Greece
  • Hungary
  • Latvia
  • Lithuania
  • Poland
  • Romania
  • Slovenia
  • Slovakia
  • Croatia
  • Czech Republic

Services

Do you feel great in them? In our opinion, that’s what truly matters. However, if you still need a little more assurance, there are a few basic rules which you can follow in order to find the perfect pair of glasses for you.

  • Your pupils look through the middle of the lens
  • The lenses are not much wider than your face
  • We recommend you pick a frame that does not sit in front of your eyebrows, so you can still see all of your facial expressions
  • The glasses should not slide off your nose

Of course, if you’re still stuck, we’d love to help you pick something out.

There are several ways to receive personal style advice – you can pop by the store and speak to our staff, or send us pics via Whatsapp or email and we’ll give you some tip-top advice as soon as we can.

You can also try your hand at our Virtual Try-On feature as well to help make your decision a little easier.

Our Home Try-On service allows you to pick up to four of your favourite frames (without prescription lenses) and try them on for 5 working days.

Home Try-On is only available in The Netherlands, United Kingdom, Germany, Belgium, Spain and Austria. Not to worry, if Home Try-On isn’t available in your country you can still try our frames on using Virtual Try-On.

This online service allows you to virtually try on different frames and record yourself while you’re at it. To give it a go, simply select the ‘try online’ button found on the right hand side of each product page. Want to know more? Head over here!

We offer a Same Day Service in our stores across Europe. With this service, we are able to make your glasses on the same day, usually even within an hour!

The cost for this service is $20, and the service is available for glasses with a spherical prescription between -6.00 and +4.00 and a maximum cylinder of -2.

This service is also available for prescription sunglasses with a spherical prescription between +3.00 and -4.00 and a maximum cylinder of -2.

Sometimes your glasses won’t fit perfectly when you’ve just received them. This can easily be solved by adjusting your frames. We can adjust your frames free of charge and without an appointment in all of our stores across Europe. Just walk in at any time and we’ll make sure you leave the store with a pair of perfectly fitting glasses.

The following issues can be solved by adjusting the temples of your frames:

  • The glasses are too tight or too loose
  • The flexible nose pads are too wide or too loose (in case of a metal frame)
  • The frames are too tight at the side of your head
  • The glasses sit a little crooked on your face while you wear them

If you do not live close to one of our stores then you can always go to a local optician to get your glasses adjusted. Most opticians will be happy to help you but sometimes they ask for a small fee.

Yes we do offer lens replacement services in our stores across Europe. All you have to do is drop by your selected store to get your frames equipped with the new lenses.

Unfortunately our lens replacement service is not yet available for our US customers.

Lots of places across Europe!

You can check all of our current locations here.

Your health insurance may cover eye care. Before you purchase frames at Ace & Tate, it's best to check with your insurance provider whether these would be covered for reimbursement. This is completely dependent upon your insurer and the policy you hold.

Before you flash your cash, keep in mind that we only accept payment with credit and debit cards.

Care

Our glasses need a little TLC every now and then, to help them look good and even extend their life. They go through a lot, sitting on our noses every day, so why not show them some love?

Our cleaning kit is complete with all the necessary tools to keep your glasses looking as good as new, for as long as possible. The kit includes: a cleaning cloth, spray bottle with a bamboo fibre cap and 100% natural cleaning liquid — plus, we offer free unlimited refills in all of our stores.

Read our guide to cleaning and caring for your glasses, here.

When you first receive your new frames, you may find that looking through the lenses feels a little strange. It can take up to two weeks for your eyes to fully adjust to your glasses. However, you know your eyes better than anyone else and, if you're experiencing more than on-boarding issues, do get in touch with us and we'll advise best next steps.

Note: Don’t wear your frames if they are causing blurriness, since this could be dangerous.

As every frame fits an individual face shape differently, it's common for us to carry out a few adjustments to get the lenses in the correct place in relation to your eyes and ears.

Read more about how to adjust your glasses, here.

Responsibility

We are not a sustainable company. We are, however, a company that is actively and steadily working on reducing the environmental footprint we leave behind. By making small and major changes in our product, supply chain and company we work towards our goal of becoming a driver for positive change in the eyewear industry.

Follow our journey on Medium.

Honestly, we cannot claim our frames are truly sustainable, as the production, shipping and retail process all require fossil fuel-based materials to be used. We are making major progress in producing frames of 100% biodegradable and recyclable acetate. In 2019 we began introducing this “bio acetate” for the first time, and we are continuously rolling out more colours. You can now filter all of our frames on the webshop to see which of our frames contain biodegradable acetate. Browse here.

Packaging made up 50% of our total environmental footprint in 2017, so it became immediately clear that we had to do better here. We made some major changes, redesigning our cotton tote bags, eyewear cases and cloths. Furthermore, we cut out unnecessary packaging materials and switched to recycled and recyclable materials.

Read more about this packaging design process, here.

These are our humble design principles for packaging, where protection and functionality take the lead:

  • Reduce and eliminate all packaging that’s not functional
  • Re-use and swap single-use for multiple-use packaging
  • Recycle: find waste or surplus materials from other value chains to feed our packaging, and reduce the material complexity to simplify recycling after use.

Read more about our packaging, here.

No animals were harmed in the making of our frames, cloths or packaging. We are designing a new glasses case without glue to be introduced in 2020, to make sure all products are truly vegan. In 2020, we hope to become a PETA-approved vegan company.

When cutting out frames from acetate slabs, up to 80% of the acetate is leftover and traditionally thrown away. Luckily, we are finding solutions by partnering with great organisations that research alternative uses for this acetate and other rest material in our value chain. For example, we have turned the acetate cut-outs into keychains and hope to introduce elements of our own recycled material in our stores next year.

This is all part of our commitment to the principles of circular economy, a system in which products and services are traded in closed loops or cycles. The aim is to retain the value of products and materials beyond their traditional end-of-life. We want to turn our waste into a valuable resource and are excited about the possibilities for innovation. Stay tuned for this!

A great example of our sustainable and creative ambitions coming together was our collaboration with DGTL Festival and creative studio ATL Model Art. We created an installation using 15.000 surplus lenses that was shown at DGTL festival in April 2019 and has been displayed at different locations in the Netherlands since. Read more about this project, here.

Regular acetate is made from cellulose granules, that have a base of wood pulp or cotton. The cellulose is mixed with a pigment and an oil-based plasticiser to create the sleek looking, durable acetate sheets that most our frames are made of.

Bio acetate, on the other hand is made with a bio-based plasticiser. This makes the material biodegradable (after 115 days in industrial setting), but not compostable. It has a lower carbon footprint and that it reduces our reliance on non-renewable resources.

Lastly, the material is more easily recyclable than regular acetate. Neat, huh?

Shop our bio acetate frames, here.

Is your frame broken? Depending on the issue, it might be within the two year warranty. Please reach out to the customer experience team, our speak to our retail team in store - they will help you further.

If your prescription needs updating but you still love your current frame, you can simply reglaze your lenses from €48/GBP.

Simply have no use for your frames anymore? We don’t have a solution for this yet, so keep hold of your specs for now if you can. We’re exploring possibilities to recycle our old frames and will keep you posted.

There’s a lot of information about our responsible practices out there:

  • Have a look at our Medium blog, where we post detailed articles about our journey
  • The Responsibility page on the website will give you a lot of facts, figures and reports
  • Feel free to reach out to workingonit@aceandtate.com, we’d love to hear from you!

Products

Prescriptions

Shipping, returns & exchanges

Services

Care

Responsibility

Our stores

Drop by your nearest store, get a free eye test, and get yourself some personal style advice. We look pretty good IRL — just sayin'.

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