FAQs


Questions? We got you! 

Products

We offer a range of prescription and non-prescription glasses, to suit many needs! Here's a quick run-down but, if you can't find what you're looking for, please do get in touch:

  • Non-prescription sunglasses
  • Non-prescription glasses
  • Single vision glasses
  • Single vision sunglasses
  • Multifocal glasses
  • Multifocal sunglasses
  • Screen Glasses

To understand the cost of each, check out our pricing page.

All of our glasses are designed in-house at our Amsterdam HQ, and all of our frames are handcrafted with great care from the highest quality materials, in specialist factories in either Italy or China. You can read more about design and manufacturing processes, here.

All our lenses are made in laboratories from lightweight, impact-resistant plastics, adjusted to each unique prescription. They come in different indexes (thicknesses) from 1.5 to 1.67, all of which are included as standard in our pricing model. Our expert team will always chose the lens that looks most elegant in your chosen frame.

All of our lenses come with anti-reflection and anti-scratch coatings, plus UV protection, for no additional cost to you. If you'd like to benefit from our blue light filter, this can be added for $20.

As for our sunglasses, all our standard lenses come with a sunlight filter of 3, which is perfect for sun protection in modern day-to-day living. We have a few exceptions in our range, which have a lesser sunlight filter of 2. These tend to be those with light-looking, tinted lenses, such as Sofia or Vince. We don't advise that these are worn for sun protection.

Read more about our lenses and coatings, here.

All of our varifocal lenses are produced with the innovative freeform digital surface technology. From this, we are able to achieve highly customised and exceptionally accurate lenses for your unique prescription. Depending on your prescription, the index (thickness) of the glass will be adjusted for optimal results. Our lenses are more precise, comfortable and less vulnerable than traditional mineral lenses.

Our varifocal glasses are available up to a maximum sphere between -8.00 or +8.00 and up to a maximum cylinder of -4.00 or +4.00.

Read more about our multifocals, here.

Blue light is a colour in the visible light spectrum with a short wavelength, meaning it produces higher amounts of energy. We’re exposed to it every day, particularly those of us who spend long periods outdoors, or behind a screen.

Because of this, we offer a special filter that protects your eyes from this blue light.

Adding Blue Light Filter to a pair of new glasses costs $20 above the price of the frame. If you already have a pair of Ace & Tate glasses, the cost to reglaze to blue light filter lenses is €/£68. Note that we've a small selection of frames whereby our Blue Light Filter lenses can't be added, such as Jimi and Sofia.

Don’t need glasses? No problem! Our Screen Glasses are non-prescription frames fitted with BLF lenses to block those misbehaving blue rays.

Find out more about Blue Light Filters, here.

Prescriptions

Yes! We offer free eye tests at most of our stores across Europe. Unfortunately we don't currently have any retail locations in the United States.

Schedule an appointment here.

No, this isn't a problem. We make prescription lenses with a sphere (SPH) up to -10.00 or +10.00 and a cylinder up to -6.00 or +6.00.

Prescriptions with a cylinder higher than -4.00 and +4.00 can only be ordered in one of our stores, as it is necessary for us to measure your pupillary height.

We make multifocal glasses with a maximum sphere of -8.00 to +8.00 and a cylinder of -4.00 to +4.00.

We offer a range of lens indexes, which are free of charge; 1.5, 1.6 & 1.67. When we manufacture your bespoke lenses, our expert team will assess the most appropriate index for your requirements. We always opt for something that will look elegant in your chosen frame.

Shop high prescription glasses.

We offer two main types of lenses, depending on your prescription needs:

  • Single vision lenses are designed to correct either nearsightedness (myopia) or farsightedness (hyperopia). These lenses are designed to have the same prescription over the entire surface of the lens.

  • Varifocal lenses perfect for those who need both near and distance corrections. Instead of constantly changing between two pairs of glasses, you can opt for a pair of glasses with our excellent multifocal lenses.

Read more about our varifocal lenses, here.

Absolutely. In 2019, we improved our progressive lenses even further, now offering high-quality lenses from one of the industry's best producers.

A pair of glasses, including prescription progressive lenses, costs $308. The price for our progressive sunglasses is $358.

We offer progressive glasses up to a maximum sphere between -8.00 or +8.00 and up to a maximum cylinder of -4.00 or +4.00.

When shopping for progressive glasses it's best to contact our Customer Service team to confirm what is needed for your prescription. See here for more information on our varifocal glasses.

Again, that’s no problem. We charge no additional costs for this.

Read more about common eye corrections, here.

Wanna get your glasses just right? Then it’s important you know your Pupillary Distance — or PD for short. Simply put, it's the difference between the centre of your right pupil and the centre of your left pupil, measured in millimetres.

Use our online tool for the quickest way to figure out your PD.

Shipping, returns & exchanges

We offer free shipping and returns in some countries, and free shipping with paid returns in others.

See here for more details on our Shipping & Returns.

Due to the spread of COVID-19, some of our policies have changed. Please check here for the latest information.

The delivery time of your glasses will depend on your prescription. The higher and more complex it is, the more time our specialists may require to create your bespoke lenses.

On average, we deliver within a 6-10 business day period for all single vision prescription lenses. Varifocal products can take up to 14 business days, as can particulalry complex prescriptions.

Non-prescription sunglasses and gift cards are quicker, of course! We aim to have these with you within 5 business days.

Read more about Shipping & Returns, here.

If you're not completely satisfied with your new glasses, you can always return them to us within 30 days – no questions asked. This also includes prescription (sun)glasses.

The first step is to contact our customer service team. If you've not got one, we'll send you a return label as soon as possible. Once we've received your glasses back at our HQ in Amsterdam, we will process your return or send you a full refund.

Read our 30 Day Returns Policy, here.

Due to the spread of COVID-19, some of our policies have changed. Please check here for the latest information.

Services

Do you feel great in them? In our opinion, that’s what truly matters. However, if you still need a little more assurance, there are a few basic rules which you can follow in order to find the perfect pair of glasses for you.

  • Your pupils look through the middle of the lens
  • The lenses are not much wider than your face
  • We recommend you pick a frame that does not sit in front of your eyebrows, so you can still see all of your facial expressions
  • The glasses should not slide off your nose

Of course, if you’re still stuck, we’d love to help you pick something out.

Book an online appointment to receive personal style advice, or send us pics via Whatsapp or email and we’ll give you some tip-top advice as soon as we can.

You can also try your hand at our Virtual Try-On feature as well to help make your decision a little easier.

Our Home Try-On service allows you to pick up to four of your favourite frames (without prescription lenses) and try them on for 5 working days.

Home Try-On is only available in The Netherlands, United Kingdom, Germany, Belgium and Austria. Not to worry, if Home Try-On isn’t available in your country you can still try our frames on using Virtual Try-On.

This online service allows you to virtually try on different frames and record yourself while you’re at it. To give it a go, simply select the ‘try online’ button found on the right hand side of each product page. Want to know more? Head over here!

Sometimes your glasses won’t fit perfectly when you’ve just received them. Here are some signs of poorly fitting frames:

  • You get dizzy when you wear them
  • They slip down your nose
  • The arms don’t fully sit on your ears
  • You feel pressure on the wrong points – e.g. on your temples (too tight or too loose)
  • The nose pads aren't dividing pressure evenly (they don’t sit straight)

These can all be easily fixed with small adjustments. If you buy your glasses in one of our stores, our retail staff will make sure they fit properly (but don’t be afraid to come back if you need a few tweaks).

If you purchase your Ace & Tate frames online, we can still adjust your glasses free of charge, and without an appointment, in all of our stores. Pop by any time.

If you don't live close to one of our stores, we suggest you visit a local optician - most will be happy to help for a small fee.

Read more on glasses adjustments, here.

Yes we do offer lens replacement services in our stores across Europe. All you have to do is drop by your selected store to get your frames equipped with the new lenses.

Unfortunately our lens replacement service is not yet available for our US customers.

We've not yet any US retail locations, but we've lots in Europe! Maybe it's time to book that trip?

You can check all of our current locations here.

Your health insurance may cover eye care. Before you purchase frames at Ace & Tate, it's best to check with your insurance provider whether these would be covered for reimbursement. This is completely dependent upon your insurer and the policy you hold.

Before you flash your cash, keep in mind that we only accept payment with credit and debit cards.

An online eye test helps you to check your eyesight quickly and easily. Do it from the comfort of your own home, with professional assistance only a click away. The test lasts approximately 20-30 minutes and an easee Virtual Assistant will guide you through any questions you might have.

Both Ace & Tate and easee take each test very seriously. That’s why an easee medical specialist will review your results to ensure that you get the most accurate prescription. Moreover, the technology was developed with the help of leading medical experts and was based on medical studies. easee’s eye test is officially categorised as a Software Medical Device and certified as a CE Class 1 Medical device. This means that their technology is credible and you can trust them to provide you with a professional eye test.

It’s 100% free, just like our in store eye tests. No catches, no obligations. If you’d like to buy some glasses afterwards, we won’t argue with that.

We only offer online eye tests in the Netherlands and Germany (for now). All other customers can book eye tests in our stores, if possible.

Care

Our glasses need a little TLC every now and then, to help them look good and even extend their life. They go through a lot, sitting on our noses every day, so why not show them some love?

Our cleaning kit is complete with all the necessary tools to keep your glasses looking as good as new, for as long as possible. The kit includes: a cleaning cloth, spray bottle with a bamboo fibre cap and 100% natural cleaning liquid — plus, we offer free unlimited refills in all of our stores.

Read our guide to cleaning and caring for your glasses, here.

When you first receive your new frames, you may find that looking through the lenses feels a little strange. It can take up to two weeks for your eyes to fully adjust to your glasses. However, you know your eyes better than anyone else and, if you're experiencing more than on-boarding issues, do get in touch with us and we'll advise best next steps.

Note: Don’t wear your frames if they are causing blurriness, since this could be dangerous.

As every frame fits an individual face shape differently, it's common for us to carry out a few adjustments to get the lenses in the correct place in relation to your eyes and ears.

Read more about how to adjust your glasses, here.

Responsibility

We are not a sustainable company. We are, however, a company that is actively and steadily working on reducing the environmental footprint we leave behind. By making small and major changes in our product, supply chain and company we work towards our goal of becoming a driver for positive change in the eyewear industry.

Follow our journey on Medium.

Honestly, we cannot claim our frames are truly sustainable, as the production, shipping and retail process all require fossil fuel-based materials to be used. We are making major progress in producing frames of 100% biodegradable and recyclable acetate. In 2019 we began introducing this “bio acetate” for the first time, and we are continuously rolling out more colours. You can now filter all of our frames on the webshop to see which of our frames contain biodegradable acetate. Browse here.

Packaging made up 50% of our total environmental footprint in 2017, so it became immediately clear that we had to do better here. We made some major changes, redesigning our cotton tote bags, eyewear cases and cloths. Furthermore, we cut out unnecessary packaging materials and switched to recycled and recyclable materials.

These are our humble design principles for packaging, where protection and functionality take the lead:

  • Reduce and eliminate all packaging that’s not functional
  • Re-use and swap single-use for multiple-use packaging
  • Recycle: find waste or surplus materials from other value chains to feed our packaging, and reduce the material complexity to simplify recycling after use.

Read more about our packaging, here.

No animals were harmed in the making of our frames, cloths or packaging. We are designing a new glasses case without glue to be introduced in 2020, to make sure all products are truly vegan. In 2020, we hope to become a PETA-approved vegan company.

More than a hundred steps goes into making one of our frames, each of which have a different impact on our overall footprint (read more about it on our Medium blog). When cutting out frames from acetate slabs, up to 80% of the acetate is left over and normally, that’s thrown away.

Luckily, we’re partnering with great organisations that research and implement alternative uses for acetate and other waste materials. For example, we use recycled materials in our store design and have even turned the acetate cut-outs into keychains.

This is all part of our drive to create a circular product, retaining the value of products and materials beyond their traditional end-of-life. Visit our Reframe page to read more about our initiative to achieve circularity — and don’t forget to sign up for more news.

Regular acetate is made from cellulose granules, that have a base of wood pulp or cotton. The cellulose is mixed with a pigment and an oil-based plasticiser to create the sleek looking, durable acetate sheets that most our frames are made of.

Bio acetate, on the other hand is made with a bio-based plasticiser. This makes the material biodegradable (after 115 days in industrial setting), but not compostable. It has a lower carbon footprint and that it reduces our reliance on non-renewable resources.

Lastly, the material is more easily recyclable than regular acetate. Neat, huh?

Shop our bio acetate frames, here.

Is your frame broken? Depending on the issue, it might be within the two year warranty. Please reach out to our customer experience team, or speak to our retail team in store - they will help you further.

If your prescription needs updating but you still love your current frame, you can simply reglaze your lenses from $48.

Simply have no use for your frames anymore? Visit Reframe.

There’s a lot of information about our responsible practices out there:

  • Have a look at our Medium blog, where we post detailed articles about our journey
  • The Responsibility page on the website will give you a lot of facts, figures and reports
  • Feel free to reach out to workingonit@aceandtate.com, we’d love to hear from you!

With Reframe, you can shop quality eyewear, at a lower environmental cost. It’s one of the steps on our journey to becoming a more responsible company #wereworkingonit.

Reframe has two halves — first, we collect your worn Ace & Tate frames, refurbish and polish them up so they’re ready for a second life. Then, we resell the refurbished eyewear in selected stores.

To participate, bring your old Ace & Tate frame(s) to one of our stores (see list of applicable stores), and we’ll give you a gift code for each frame that can be resold. You can use the gift code on your next purchase with us, see our terms and conditions for more info.

We’ll refurbish and clean your frames, so they get a second chance to find a new owner.

We accept any original Ace & Tate frame that’s fit enough to reuse. A member of our team will inspect the frame to check it qualifies. We won’t provide a gift code for frame(s) which are heavily damaged (broken temples, broken nose bridge, etc.), or are chipped or dented. We can collect them for recycling research.

Can’t find your nearest store on the list? Reframe is only available in selected stores at the moment, but we’re hoping to launch it in more locations soon, so keep an eye on our newsletter!

It’s one of the steps we can take towards a more responsible future. By collecting old frames and refurbishing them for reuse, our production and shipping costs, as well as CO2 emissions are minimal.

To produce our Neil frame from scratch, we usually use 3.96kg CO2, and 6.73kg CO2 for Pierce (more details in our Life Cycle Assessment Report). By refurbishing pre-worn frames, we avoid emitting all that CO2 and throwing used products away.

Due to the composition of our frames, it’s currently not possible to fully recycle them. Don’t worry though, we’re working hard on coming up with solutions and will keep you in the loop.

Due to the composition of our frames, it’s currently not possible to fully recycle them (but stay tuned for updates).

Depending on the condition of the frame, we either refurbish the entire frame for resale or take it apart, to help us research new methods of recycling.

The Reframe collection consists of refurbished eyewear carefully selected and checked by our internal quality team. The frames are functionally perfect, but might have slight imperfections, including:

  • Minor scratches that can’t be polished out,
  • Some discolouration due to wear and tear,
  • Product information that has rubbed off the temple inscriptions.

When we receive a used frame, to get it back into shape for resale, we do the following:

  • Remove small scratches,
  • Tighten any loose screws,
  • Add new lenses,
  • Clean, polish and properly sterilise the frame.

The first Reframe collection will launch soon. Wanna know when it’s dropping? Visit the Reframe page and sign up to our newsletter for early access.

Our Response to COVID-19

Doing our part to help stop COVID-19 from spreading is naturally at the top of our agenda. We have taken many steps to protect our staff and customers and are constantly reviewing our measures. You can find out more on our dedicated and regularly-updated COVID-19 page.

We did it! With your help, we surpassed all expectations and donated over 16,000 pairs of safety goggles to frontline medical workers and volunteers in Europe. A big thank you to everyone who has supported this initiative. We’re so proud of what we’ve achieved together <3

Why safety goggles?

The spread of COVID-19 affects all of us. Internationally, there are shortages of personal protective equipment (PPE) for medical workers and volunteers, who are risking their lives on a daily basis to care for us. An important part of PPE is safety goggles, shielding the eyes from contact with the virus.

As a response to this shortage, we worked with our key suppliers to manufacture and donate safety goggles. We then collaborated with regional Red Cross entities and local government organisations to get them to frontline medical workers and volunteers in Europe.

Products

Prescriptions

Shipping, returns & exchanges

Services

Care

Responsibility

Our Response to COVID-19

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