As the international effort against the spread of COVID-19 evolves, it’s crucial that we continue to look out for one another. Keeping our team and our customers safe is naturally at the top of our agenda and we're following government guidelines in every country we operate in.
As an eyewear brand, we’re aware that the products and services we offer — particularly prescription glasses — are essential for many people. Most of our stores are open with strict safety measures in place — you can always check our individual store pages for the most up-to-date opening hours.
Here's a breakdown:
Our store in Innsbruck is closed for now, but Vienna remains open with a full range of services.
Our stores remain open for eye tests and our full range of services, but with adjusted hours (find more on individual store pages).
Our eye tests are carried out following the COVID-19 College of Optometrists guidelines.
Our store remains open for eye tests and our full range of services, but with adjusted hours (find more on individual store pages).
All our stores remain open for eye tests and our full range of services, but with adjusted hours (find more on individual store pages).
Our store in Zurich remains open for eye tests and our full range of services, but with adjusted hours (find more on store pages).
Belgium, The Netherlands and Sweden
All of our stores remain open for eye tests and our full range of services.
Our stores in Aarhus and Copenhagen are open with a full range of services, but with adjusted hours (find more on individual store pages).
Stay safe, stay strong and let’s take care of each other.
Love from all of us at Ace & Tate.
When you enter our stores, we ask you to clean your hands — gel will be provided for you. We also disinfect our surfaces and equipment regularly. Our team also washes their hands and changes their gloves regularly.
We will be keeping enough distance between people at all times in stores and ask all visitors to do the same. To ensure distance is maintained, we are also limiting the number of people allowed in store at a time, based on each location’s size.
Protective face masks
In some countries it is required to wear a protective face mask at all times. Our team will be provided with masks and we ask all visitors to also wear one.
Distance will be maintained and face masks will be worn by team members during eye tests.
Please be aware of your local government guidelines and follow instructions from our team for your safety.
To make your shopping experience quick and easy, why not check our entire collection online before you visit? Give our frames a spin with our Virtual Try-On and save your favourites to your wishlist, so you can find the frames you like when you're in-store.
If you can, please shop alone — we won’t deny entry to people you’re shopping with if they follow the guidelines, but do consider other visitors. If you have any cold or flu symptoms, we ask you to stay at home.
As always, aceandtate.com remains up and running so you can continue to shop online, and take advantage of our online services. Our brilliant customer experience team is working remotely and will be happy to help you with any queries you may have.
Due to the current situation, we’ve been getting a lot more emails and phone calls than usual. We’re really sorry if we’re taking a little longer to reply, but the team is working hard to make sure they get back to you as soon as humanly possible. Reach out to us at firstname.lastname@example.org.
Eye tests Following local guidelines and taking strict safety precautions, we’re offering eye tests in all countries.
Virtual Try-On You can easily try out our frames in your PJs here.
Home Try-On Home Try-On is available in Austria, Belgium, Germany, the Netherlands, the United Kingdom, the Netherlands and Spain.
Adjustments You can get your frames adjusted for free in any of our stores.
Same Day Glasses Get your prescription frames within a few hours (restrictions apply, check here).
We did it! With your help, we’ve surpassed all expectations and are donating over 19,000 pairs of safety goggles to frontline medical workers and volunteers in Europe — many of them have already reached the people who need them most.
Is there a store open in my region?
This may vary, based on local government guidelines — check our stores page for the most recent information and to see if there's a store near you. The stores that are open have extra safety measures in place to keep everyone healthy and all our services are available: new frame purchases, adjustments, exchanges, repairs, returns and in-store pick-ups in most stores. We're also carrying out eye tests in every country.
Can I still book and do an eye test?
Following local guidelines, we are offering eye tests in all countries. We are taking strict precautions to ensure the safety of those involved, by providing staff with protective face masks to wear during the test. We also take extra time to disinfect equipment and surfaces between each appointment. Find your local store to see what services we’re currently offering.
I’m not able to return my Home Try-On package, what should I do?
If you are unable to return your package, don’t worry. Please let our customer experience team know if you can’t return the package, so we can take note that we expect the frames back a little later.
I've returned my order and my tracking code shows that the package has arrived, but I haven't received a refund/exchange yet.
Due to increased pressure on the logistical system, our couriers are taking a bit longer than usual to ship returns. This process normally takes five days, but at the moment, it can take up to 14 days. Even if your tracking code shows that the package has arrived at our consolidation location, it still takes us some time to process the return. Please bear with us and get in touch if you don't receive your refund after 14 days.
Get in touch with our customer experience team with any questions at email@example.com.
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