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FAQ

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Products

Glasses & Sunglasses

In one of our stores. We only adjust Ace & Tate frames, and adjustments are free of charge for all of our customers.

If you collect your glasses in-store, our team can adjust your frames when you pick them up if necessary. If you buy your frames online, then you can still swing by any of our retail locations if you need an adjustment, no appointment is necessary.

Not near any of our stores?

Most local opticians are happy to perform frame adjustments for a small fee, so head to your nearest opticians.

How do I know if I need an adjustment?

Here are some signs of poorly fitting frames:

  • You get dizzy when you wear them

  • They slip down your nose

  • The arms don’t fully sit on your ears

  • You feel pressure on the wrong points – e.g. on your temples (too tight or too loose)

  • The nose pads aren't dividing pressure evenly (they don’t sit straight)

These issues can often be resolved by adjusting your frames!

Yes, we offer a frame replacement service in all of our stores (this is not available online/via the post). If your frame has broken and the damage is not covered by our warranty policy, then you can purchase a new frame (of the same model), and we'll switch your existing lenses into it.

If your glasses are less than two years old, then a frame replacement costs €/£75. If you purchased your frames more than two years ago, then a replacement costs €/£110

Please note: this service is only available if the style is still available and the lenses fit the new frame.

Yes! Replacing old lenses with new ones is called reglazing. You may need to reglaze your glasses if they are scratched, or if you've got an updated prescription.

We can reglaze your glasses in all of our stores. If you'd like your new lenses on the same day, it's always worth calling the store in advance to check that they have your lenses in stock, it saves you going in for nothing! (Our Same Day Service costs an additional $30)

What will my reglaze cost?

  • Single vision lenses (standard): $75

  • Single vision lenses (premium): $125

  • Varifocal lenses (standard): $275

  • Varifocal lenses (premium): $325

  • Single Vision lenses (sunglasses): $125

  • Varifocal lenses (sunglasses): $325

  • Plano polarised lenses (sunglasses): $75

Our Blue Light Filter costs an additional $30

We offer a range of prescription and non-prescription glasses, to suit many needs! Here's a quick run-down but, if you can't find what you're looking for, please do get in touch:

  • Non-prescription sunglasses

  • Non-prescription glasses

  • Single vision glasses

  • Single vision sunglasses

  • Varifocal glasses

  • Varifocal sunglasses

  • Screen Glasses

  • Computer glasses (available in-store, not available in UK & IE)

All of our glasses are designed in-house at our Amsterdam HQ, and all of our frames are handcrafted with great care from the highest quality materials, in specialist factories in Italy, Cambodia, or China. You can read more about design and manufacturing processes, here.

We offer two types of lenses in our clear optical glasses: standard and premium.

All of our lenses are made in laboratories from lightweight, impact-resistant plastics and come with anti-reflection and anti-scratch coatings, plus UV protection. Our premium lenses have superior coatings and are thinner and lighter. For more on premium lenses, take a look at our premium lens page.

Find out more about the lenses we offer here.

For customers who need both distance and near vision correction, varifocals are a great option, as it means you don't have to switch between two pairs of glasses. A varifocal lens blends both the distance and near prescription into one seamless progressive lens.

When looking through the top of the lens, the distance will be in focus. This transitions through an intermediate prescription, to the near prescription at the bottom of the lens.

Our premium lenses are our thinnest, highest-quality lenses yet. It comes in a range of thicknesses (1.6, 1.67, and 1.74 indexes), and we'll choose the right one for you depending on your prescription. They have superior anti-dirt, anti-scratch, and anti-reflective coatings; they're lightweight, easier to clean, and defog more quickly than our standard lenses. All of this for only £/€60 extra.

Our premium lens upgrade is mandatory for customers with prescriptions stronger than +/- 6.25 diopters so that we can offer you the lenses best suited to your needs.

Premium lenses are available for all prescriptions. They're mandatory for prescriptions of +/- 6.25 diopters or higher, but we recommend them for anyone with a prescription of +/- 4 diopters or more.

Premium lenses are usually at least 25% thinner than our standard lenses, but their thickness and appearance always depend on the individual prescription.

Blue light is a colour in the visible light spectrum with a short wavelength, meaning it produces higher amounts of energy. We’re exposed to it every day, particularly those of us who spend long periods outdoors, or behind a screen.

We offer a special filter that protects your eyes from this blue light.

Including our Blue Light Filter in your lenses costs an additional $30.

Don’t need glasses? No problem! Our Screen Glasses are non-prescription frames fitted with BLF lenses to block those misbehaving blue rays.

Find out more about Blue Light Filters, here.

Our Blue Light Filter (BLF) does give lenses a subtle blueish tint, and the higher your prescription, the more visible this tint will be.

For this reason, we don't recommend BLF for anyone who works with colour (eg. designers/artists), as it can slightly alter colour perception.

We also recommend pairing your Blue Light lenses with darker frames if you're bothered by the tint, and avoiding transparent ones.

Most of our sunglasses have a Category 3 sunlight filter, which is perfect for day-to-day protection.

Our Ski Goggle lenses range from Category 1 to Category 3 - so check the website for more information.

Yes, we do! We’re able to guarantee a 98% polarisation efficiency with our Polarised Lenses, and they cost an additional £50.

We can polarise your prescription sunnies if your prescription falls within these parameters:

  • Single vision: A Sphere (SPH) of between -10.00. and +8.00 diopters and a Cyl of up to -6.00

  • Varifocal: A Sphere (SPH) of between -10.00. and +8.00 diopters and a Cyl of up to -4.00

We can't polarise gradient lenses of any prescription, sorry!

Regular acetate is made from cellulose granules, that have a base of wood pulp or cotton. The cellulose is mixed with a pigment and an oil-based plasticiser to create the sleek looking, durable acetate sheets that most our frames are made of.

Bio acetate, on the other hand is made with a bio-based plasticiser. This makes the material biodegradable (after 115 days in industrial setting), but not compostable. It has a lower carbon footprint and that it reduces our reliance on non-renewable resources.

Lastly, the material is more easily recyclable than regular acetate. Neat, huh?

Shop our bio acetate frames, here.

Reframe
An Ace&Tate storefront

One of the kindest things we can do for our planet is to make the most of what we already have. For us, that means extending the life of our frames by giving our glasses another chance to shine with Reframe. Great quality eyewear at a lower environmental cost.

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