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FAQ

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Return & Warranty

Return

If you're not completely happy with your order, then you have a 60 day trial period in which you can return them for an exchange or for a full refund.

Glasses

All glasses can be returned to us within 60 days, so long as they're in good condition - no damage or scratches, please! This also includes prescription (sun)glasses.

Contact Lenses

Contact lenses can be returned within 60 days so long as they are unopened and the seal on the packaging is not broken.

Accessories

Accessories can be returned within 60 days, so long as they're in good condition. Unfortunately, we cannot refund shipping fees.

Just head into your nearest store to return/exchange your items. Can't get to one of our stores? Then simply follow the instructions on the return/exchanges label that came with your order, or download one via your Ace & Tate account.

Upon receipt of your refund-return products, or notification of an order cancellation, we will reimburse the purchase price as soon as possible, but in any case within fourteen (14) days of receipt of your products/cancellation notification.

You can always check the current status of your order in your Ace & Tate account.

We will assess the condition of any return products before issuing a refund for the items.

Reframe
An Ace&Tate storefront

One of the kindest things we can do for our planet is to make the most of what we already have. For us, that means extending the life of our frames by giving our glasses another chance to shine with Reframe. Great quality eyewear at a lower environmental cost.

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