30 day return policy
Glasses
Sunglasses
Accessories
Sandbox - shipping & returns
| Product | Expected delivery |
|---|---|
| Sunglasses without prescriptions | 1 - 5 business days |
| Single vision prescription glasses | 4 - 10 business days |
| Single vision sunglasses | 4 - 10 business days |
| Multifocal glasses | 8 - 14 business days |
| Multifocal sunglasses | 8 - 14 business days |
All you need to know
Currently we offer free shipping and returns to the following countries:
United States
United Kingdom
Ireland
The Netherlands
Belgium
Germany
Austria
Denmark
Sweden
Spain
Switzerland
Due to the spread of COVID-19, some of our policies have changed. Please check here for the latest information.
We also offer free shipping with paid returns to the following countries:
France
Portugal
Italy
Finland
Luxembourg
Bulgaria
Estonia
Greece
Hungary
Latvia
Lithuania
Poland
Romania
Slovenia
Slovakia
Croatia
Czech Republic
The time of delivery depends on your prescription. Prescriptions between -6.00 and +4.00 and with a cylinder no higher than -2.00 have a shorter delivery time. You can find the delivery times for prescriptions with this range below:
Non-prescription products: 3-7 business days
Single vision glasses & sunglasses: 6-12 business days
Varifocal glasses & sunglasses: 10-16 business days
We need more time to make glasses with prescriptions outside the previously mentioned range, as the lenses need to be tailor-made for your prescription. The delivery times are as follows:
Single vision & multifocal glasses & sunglasses: 10-20 business days
Gift cards are shipped within 1-5 business days.
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Our stores
Most of our stores are open for limited services. Check the individual store pages for current opening times and available services.
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